IMPORTANT: MOST QUESTIONS CAN BE ANSWERED ON THIS PAGE, PLEASE DO NOT CONTACT US MULTIPLE TIMES UNLESS YOU ARE INQUIRING ABOUT A REFUND OR CANCELLATION.
SHIPPING INFORMATION
Please allow up to 2-4 days for your order to processed, Our fulfillment centers are located around the world. For United States and International orders, it will normally take about 6-10 days. and 1-4 days for Express Shipping.
Our prices are significantly lower than our competitors since we ship directly to the customer from our factory or fulfillment center! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
If your tracking number isn’t updating it’s because we are still processing your order (it usually takes 1-5 business days). Please contact us if it takes forever to update.
We ship multiple packages if the total weight of the order is more than 2 kg to avoid high shipping costs and slower delivery.
PAYMENT INFORMATION
We accept all major Credit & Debit Cards including Visa, Master Card, Maestro, American Express. PayPal, Bitcoin Payments.
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
ORDERS AND RETURNS
Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email.
No, We allow guest checkout and you can order without registering at our website.
Absolutely! All Products (except products in accessories category) comes with a 5 year global warranty. If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!
You can cancel or change your order prior to the order has been sent from our side. (Usually before 24 hours of the order placement)
We provide a tracking number for each shipment. You can track your order on the order page or enter it here. https://track.aftership.com/
Please read our return and refund policy here.
We handle customer service through email. You can send us an email at support@amysumbrellas.com with any questions or concern that you have.
